1. Do I have to make any changes on my Personal Computer?
You don’t need to make any changes on your Personal Computer. MobilEmail™ is a service hosted by us and your phone will connect direct to our host to safely retrieve your emails.

2. What protocols do you support?
We support POP3, IMAP, POP3 over SSL and SMTP and we are able to give you access to most popular emails such as Yahoo, Hotmail, Gmail, Securemail.

3. Is there any advantage with MobilEmail™ in terms of reduced data usage compared to other providers?
MobilEmail™ only fetches headers, and on the user’s request it goes and fetches body or attachments, thus reducing the amount of data pushed on to the device.

4. What are the basic requirements for me to access MobilEmail™ from my device?
You need to have a MIDP1 or MIDP2 compliant J2ME device (see #6 below for device types), data service from a cellular service provider and at least 50K of application memory.

5. How do I download the client on my phone?
You will receive an SMS message from our host which will give you the download instructions. The MobilEmail™ client will be installed Over-The-Air (OTA) onto your cell phone.

6. What devices does MobilEmail™ work on?
MobilEmail™ works on any MIDP1 or MIDP2 compliant J2ME device with a minimum of 50K application memory (almost all the phones in have this much minimum application memory); works on Palm devices such as the Treo family and other MIDP1 or higher compliant PDAs. Several smart phones now offer a full compact keyboard suitably easy to use.

7. Does my device need to have higher memory?
The device needs to have 50K application memory available to install the client. Most devices, including low-end devices, meet this requirement.

8. Do I need to have a plan with a specific carrier as a group, any restrictions on carriers?
MobilEmail™ is carrier agnostic. If your carrier allows application downloads, you should be able to use MobilEmail™. You need to have a data service subscription from your mobile carrier.

9. Can I see attachments?
Yes, you will be able to see supported attachments.

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10. Do I need to have a specific device to see attachments?
No, all formatting is done on the server, so there is no need to have a native application on the device to open attachments.

11. What kind of attachments do you support?
Word, PDF, text and Image (ppg, bmp, gif, etc).

12. Can I bookmark a message?
Yes, you can bookmark a message for later (quick) review.

13. Can I set Filtering on Email (Only selected email is displayed on the client)?
No, public emails such as Yahoomail, Hotmail… do not allow their system to be polled by our alert mechanism. The alert filtering is suited only for the Enterprise edition.

14. Can I have a Global Address List (GAL) or contact list?
Yes, you can retrieve the whole GAL.

15. Will I be able to search through the list of contacts?
Yes, you will be able to search and be able to add to a priority list so that he sees addresses from this list first.

16. How do you address security (over the air)?
We encrypt data, end-to-end between the client and MobilEmail™ server, and uses 64-bit encryption (3 DES). AES encryption will be available as a future option.

17. Do you support SSL?
Yes, we support POP3 over SSL.

18. Any support for Webmail?
We support Hotmail, Yahoo now and will be supporting more in the future (Gmail and AOL).